JOHN SMEDLEY RICHARD TURTLE

Japan (Sagawa Express)
・Japan-wide flat rate 1,100 yen (tax included)
・Free shipping for purchases of 10,000 yen or more (excluding tax)
・Delivery time: approximately 1-5 days from the next business day after the order date.

Outside Japan (EMS)
・Asia (excluding Japan) = 3,000 yen flat rate
・Italy = 7,000 yen
・Delivery time: approximately 7-14 days from the next business day after the order date.
Campaign until 2/28 (Fri.): Free shipping for purchases totaling 30,000 yen or more.

Outside Japan (DHL)
・Countries and regions outside the EMS service area (Asia and Italy) = flat rate of 15,000 yen
・Delivery time: approximately 5-10 days from the next business day after the order date.
Campaign until 2/28 (Fri.): Half shipping fee (7,500 yen) for purchases totaling 70,000 yen or more.

The US, Canada and Mexico also can be ship by EMS. (Shipping fee = 7,000 yen flat late)

[Note]
・The delivery date is only an estimate. Delivery may be delayed due to weather or traffic conditions. Please understand that delivery may be delayed due to weather or traffic conditions.
・Please note that the price may differ depending on the campaign.
・Shipping methods may differ depending on the situation in each country. Please understand beforehand.

For overseas purchases, customs duties, import taxes, and customs fees may be imposed on the purchased items at the time of customs clearance in the receiving country.
In such cases, please pay them directly to the delivery company at the time of delivery.

Customs guidelines and policies vary from country to country.
Please contact the customs office of the receiving country for details.

Cancellation Policy
・Cancellation after shipment is completed will not be accepted.
・If you cancel without notice or refuse to pick up your order, we will refuse your next visit.
・Orders may be cancelled in the event of stock-outs or other circumstances.

Return Policy
・We do not accept returns for customer reasons.

About initial defects
・We accept returns (refunds) in case of product defects (initial defects).
・If you wish to exchange the item, please let us know that you wish to exchange the item so that we can check our inventory.
・Only for the above, the cost will be borne by us.

Exchange Policy
・Conditions apply for exchanges. Please check the details.
・If the conditions for exchange are met, we will only accept color and size exchanges for the same part number as the ordered item.
・All costs are to be borne by the customer. Please understand this in advance.

[Note]
・Returns, exchanges, or cancellations (returned goods, goods on delivery, etc.) will not be accepted under any circumstances without our prior consent.
・We do not accept exchanges for products with different prices to prevent problems. Please understand this in advance.
・Please check the details and contact us for further information. For more information, please see this page.