HELP
merchandise
- About product inventory
Inventory from the online shop is also sold at the store at the same time.
If we receive an order for a product that has already been sold and is no longer available in stock, we will process the cancellation. Please note.
- About size guide
For product sizes, please see the "Item/Size" section at the bottom of the product page.
This site uses a unique measuring method to indicate product sizes in order to make it easier for customers to understand.
About the measuring method here Please refer to the.
For some products, the size the model is wearing is listed under "Item/Size Information", so please refer to this as a reference when choosing your size.
- About color and price
We try to display product images as close to the actual product as possible.
Please be sure to check the detailed images on the product page for color and design.
*Depending on your monitor settings, there may be differences in color tone.
*All prices displayed on the site include tax.
*Please note that the price may differ from the hangtag price due to price revisions, etc.
- About reserved products
Pre-order items take time to be delivered as they are ordered after we receive your order.
Please note that regular items and pre-order items cannot be ordered at the same time.
*Delivery date may be delayed due to production reasons.
【Notes】
- The following payment methods are available.
a. credit card
b. Bank transfer
- The following services vary depending on the store.
a. Cash on delivery(If you wish, please contact your local store.)
Pre-ordered products will be prepared according to the "delivery schedule" listed on the product page. The process for delivery is as follows.
After the product arrives at our company, we will notify you of the shipping date by email.
The shipping company is listed in the email./slip NO.] You can track your shipment with each delivery company.
By bank transfer3If payment cannot be confirmed within one day, the order will be automatically canceled.
- About product handling
When using the product, be sure to check the "handling instructions" and "washing instructions" written on the tag, etc.
- About maintenance
If a problem occurs such as a product failure, please first contact nagoya@anatomica.jp with the name and condition of the product to be repaired.
If the product can be repaired, we will send you the product and give you an estimate of the repair cost.
Depending on the condition of the product, we may not be able to accept repairs.
After the repair is completed, Sagawa Expresse-We will ship it by collect. The customer is responsible for the cash on delivery fee and shipping fee.
If you live overseas, we will respond on a case-by-case basis.
Domestic orders/shipping
- How to order
You can order products by following the steps below.
1) Access the product details page.
2) Add the product to your cart.
3) Check the items in your cart and click "Proceed to checkout".
4) If you have an accountIDand password, then click "Login".
5) Specify the delivery address and payment method.
6) Check your order details and click "Confirm Order".
7) Once your order number is displayed, your order is complete.
8) An "order confirmation email" will be sent to your registered address from nagoya@anatomica.jp.
- About shopping cart
The expiry date of your shopping cart is determined by the time you put the item in your cart.2week".
Once the expiration date has passed, the items you added to your cart will be automatically deleted.
Please note that the item is reserved when you add it to your cart, but it is not considered a purchase until you confirm your order.
- About payment methods
The following payment methods are available:
・Payment by credit card
Visa,Mastercard、American Express、JCB、Diners Club、Discover
·Bank transfer
Please check the amount stated in the payment information email before making the payment.
After confirming the payment status, the shipping process will begin.
If payment is not confirmed within 5 days, your order will be automatically canceled.
We kindly ask that the transfer fee be borne by the customer.
*Please pay from the account in the name of the orderer. If you pay in a name other than the orderer, we may not be able to confirm your payment.
·Cash on delivery
Sagawa Express'sECash on delivery delivery via collect service is available. Payment method upon arrival of product(cash orcredit card)You can choose.
*Cash on delivery fee will be charged.
10,000 yen (tax included) or less:330Yen (tax included)
30,000 yen (tax included) or less:440Yen (tax included)
100,000 yen (tax included) or less:660Yen (tax included)
300,000 yen (tax included) or less:1,100Yen (tax included)
Please note that cash on delivery options vary depending on the store.
- About product delivery(Within Japan)
The ordered products will be delivered by Sagawa Express.
When Sagawa Express is operating normally, we will receive your order from the next day.7We will deliver within business days.
We will be closed during the year-end and New Year holidays. For details about the schedule, please visit the storeInstagram Please confirm.
*Please contact nagoya@anatomica.jp to specify the delivery date.
Delivery may not be possible due to a high volume of orders or inventory status.
If delivery is delayed, we will contact you via email.
After the shipping procedure is complete, you will receive an email notifying you that shipping has been completed.
In the unlikely event that mail is lost or damaged, we cannot be held responsible. note that.
- About shipping costs (within Japan)
Nationwide uniform 1,100Yen (tax included)
Product total 10,000Free shipping for purchases of JPY (excluding tax) or more
Cancellation/Return/Exchange
- About cancellation
We do not accept cancellations after your order has been placed.
If you cancel without notice or refuse to receive your order, we will refuse your next use.
- Regarding products eligible for return
We will only refund if the product is defective.
In this case, we will bear all costs associated with returning the product.
We do not accept returns due to customer convenience.
We will only accept size exchanges or exchanges for items of the same amount or more. Depending on stock status, we may not be able to provide your desired size. Please note. In that case, as above, we cannot accept returns.
If you wish to exchange the item, please contact us before shipping the item. We will contact you once the item you wish to exchange is in stock. All replacement costs will be borne by the customer.
If you wish to return or exchange an item, please be sure to contact us before shipping the item.
Please note that we cannot offer exchanges or refunds in the following cases.
a Products that are 8 days old from the date of delivery
b Items that have been used, or have been retouched, washed, or cleaned
c Products that have been soiled, damaged, smelly, dirty, or scratched by the customer.
d Products whose tags/labels have been torn off or have been lost.
e If you have purchased multiple items in different sizes or colors for the purpose of returning them.
f Items returned without prior notification
g sale items
h Products that our store judges to be good products due to individual differences between products.
i Hygiene products that come into contact with the skin, such as underwear and socks, and pre-order products
*Products that meet the above criteria will be returned by cash on delivery.
Available period: After receiving the product 8Only if you contact us within days.
- About refunds
Refunds will generally be made using the same payment method used to pay for the order. Refunds cannot be made to another card or bank account.
Refunds will be made in the same currency that you paid for your order. If the customer paid in dollars, we will refund the amount in dollars.
If you purchase an item in a foreign currency and then return it, the refund amount converted to Japanese yen may be less than the purchase amount due to the difference in exchange rates between the purchase date and the return date.
After receiving our refund notification, proceed to the procedure.10Your money will be refunded within business days. Processing times vary by bank and credit card company.
Refunds may appear in the form of cancellations. In the case of a cancellation, the original payment will be removed from your statement and will not become a separate deposit.
If the customer receives a refund within the authorization period (Partially or fully), we will adjust the final amount of the charge at checkout, so items may not appear on your refund statement. The charge may remain "pending" on your statement until the period expires.
We cannot accept requests for refund dates. Please note.
If there is a difference in price due to an exchange due to the customer's convenience, we will refund the amount minus shipping costs.
International orders/shipping
- How to order
You can order products by following the steps below.
1) Access the product details page.
2) Add the product to your cart.
3) Check the items in your cart and click "Proceed to checkout".
4) If you have an accountIDand password, then click "Login".
5) Specify the delivery address and payment method.
6) Check your order details and click "Confirm Order".
7) Once your order number is displayed, your order is complete.
8) An "order confirmation email" will be sent to your registered address from nagoya@anatomica.jp.
- About shopping cart
The expiry date of your shopping cart is determined by the time you put the item in your cart.2week".
Once the expiration date has passed, the items you added to your cart will be automatically deleted.
Please note that the item is reserved when you add it to your cart, but it is not considered a purchase until you confirm your order.
- About payment methods
The following payment methods are available:
・Payment by credit card
Visa,Mastercard、American Express、JCB、Diners Club、Discover
·Bank transfer
Please check the amount stated in the payment information email before making the payment.
After confirming the payment status, the shipping process will begin.
If payment is not confirmed within 5 days, your order will be automatically canceled.
We kindly ask that the transfer fee be borne by the customer.
*Please pay from the account in the name of the orderer. If you pay in a name other than the orderer, we may not be able to confirm your payment.
- About product delivery(Outside Japan)
The product you ordered will be sent by Japan Post. EMS We will deliver it by service.
Usually, after receiving your order,10～13We will deliver it within business days.
We will be closed during the year-end and New Year holidays. For details about the schedule, please visit the storeInstagram Please confirm.
Delivery may not be possible due to a high volume of orders or inventory status.
If delivery is delayed, we will contact you via email.
After the shipping procedure is complete, you will receive an email notifying you that shipping has been completed.
For overseas shipments, we cannot accept specific dates. Please note.
Customs duties may apply upon receipt. For more information, please check [About customs duties].
In the unlikely event that mail is lost or damaged, we cannot be held responsible. note that.
We cannot ship to countries that cannot be shipped by EMS. Please check from the link below.
http://www.post.japanpost.jp/int/ems/country/index.html
About EMS
http://www.post.japanpost.jp/int/index.html
- About shipping costs (outside Japan)
Asia (excluding Japan) = flat rate 3,000circle(EMS）
North America, Central America, Oceania, Middle East = 7,000Yen (EMS)
Europe = 7,000Yen (EMS)
South America, Africa = 7,000Yen (EMS)
*Delivery company may change without notice. Please note.
- About customs duties
For international purchases, your purchased product may be subject to customs duties, other import taxes, and customs fees when it passes through customs in the receiving country. In this case, all charges will be borne by the customer, so please pay directly to the delivery company at the time of delivery.
Customs clearance guidelines and policies vary by country. For more information, please contact the customs office of the receiving country.
We do not accept returns due to customs duties. Please note.
Member information
- About member registration and login
By registering as a member, you can shop more smoothly.
You can log in using your registered email address and password.
There are no annual fees, registration fees, renewal fees, maintenance fees, etc. for membership registration.
Common to PCs, smartphones, and mobile phones1You can use it with one member information.
- About registration information
Customer information such as password, address, phone number, and email address can be changed from the registration information page.
If you change your registered email address, you will be able to log in using the new email address and password you set.
site
- About security
This website has established a "Privacy Policy" to protect personal information so that our customers can use it safely and securely, and we handle the personal information entrusted to us with the utmost care.
- About usage environment
The recommended browsers for this site are as follows.
computer(Windows）
・Microsoft Edge Latest edition
・Mozilla Firefox Latest edition
・Google Chrome Latest edition
computer(Macintosh）
・Safari Latest edition
smartphone(Android）
・Android OS Ver.10～12installed inGoogle Chrome
smartphone(iOS）
・iOS14～15installed inSafari Latest edition
Tablet(iPadOS）
・iPadOS14～15installed inSafari Latest edition
*If you use a browser other than the recommended one or a browser version earlier than the recommended version, the website may not function or display correctly.
- Display based on the Specified Commercial Transactions Law
distributor
Thirty-Five Summers Co., Ltd.
representative
Kinji Teramoto
location
〒111-0052 Yanagibashi, Taito-ku, Tokyo1-2-12No. YanagibashiMbuilding3F
contact address
For inquiries, please contact us here
TEL +81 52-253-8861
MAILnagoya@anatomica.jp
Selling price
Displayed on each product detail page
Necessary charges other than the product price
Shipping fee: Varies depending on shipping country
payment method
credit card(Visa、Mastercard、American Express、JCB、Diners Club、Discover）
Product delivery time
Delivery company: Sagawa Express,EMS
After receiving your order, in the case of Sagawa Express,5within business days,EMS in the case of 10～13We will deliver it within business days.
We will be closed during the year-end and New Year holidays. Regarding the schedule Store InstagramPlease confirm.
About returns, exchanges, and cancellations
Please check returns, exchanges, and cancellations.